CUSTOMER SATISFACTION SURVEY 2007
(If you are not an existing customer please click here to send us an email)

Thank you for purchasing from SCA NuTec.
Please take a moment to tell us about your experience. 

 


FIELDS MARKED WITH * ARE REQUIRED!

Customer Name:*.....

E-Mail Address:*......

Customer Account Nº (if known) .....

COMPANY
1. Based on your recent purchase experience, how satisfied are you with SCA NuTec ?


2. Based on your recent experience, would you place a further order with SCA NuTec ?

SUPPORT
3. Please specify your satisfaction level with our Sales Representatives with regard to:

Timeliness of response to your enquiries
Frequency of contact to satisfy your needs
Frequency of contact to provide information about new products or services

Product knowledge

Understanding of business needs
Ability to resolve a problem
Professionalism

4. How satisfied are you with the support you received from our Office Teams?

Ability to get the right person quickly
Attitude of the person who assisted you
Ability to provide a solution
Effectiveness of the solution

PRODUCTS
5. How satisfied are you with the product(s) you have purchased from SCA NuTec ?


6. When you chose to purchase from SCA NuTec, which of the following were the three most important factors in your decision ?
1.
2.
3.

7. What specific things can we do to increase your satisfaction with our products and services ?



Thank you for taking time to fill out this survey.


When done, please or